Who can help me?
For queries relating to things like your timesheets, wages, superannuation or emails you're receiving about incomplete payroll information; you will need to contact your employer, payroll team or agency.
If you're having issues logging in to your portal, please check the information in this article first and if you're still having issues, please contact our support team.
Below are some examples of issues and who needs to assist:
| Issue | Who to contact |
|---|---|
| Can't log in or have to reset password each time |
Check these articles: I can't log in! Access your portal [Employee] |
| Submitted timesheet with the incorrect hours | Your approver/agency/payroll department |
| Timesheet or timesheet days are missing | Your agency/payroll department |
| Timesheet marked as 'Did Not Work' | Your agency/payroll department |
I've submitted my timesheet but need to change it
If you have already submitted your timesheet for approval and then realise it needs to be edited, you will need to contact your employer directly for further assistance.
If it's 'Pending Approval' please contact your Approver or the payroll team and let them know it needs to be rejected. Once rejected, you can make the required changes and re-submit it.
If it's 'Approved' or has been submitted as 'Did Not Work', you will need to speak to the payroll team at your agency as they will need to reset it.
Astute Payroll can not reject or reset timesheets on behalf of employers or agencies.
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